Delivery & returns
How delivery, cash on delivery, cancellations and returns work.
Delivery We deliver to the countries offered at checkout. Delivery options, prices and estimated times are always shown before you confirm your order. Free-delivery thresholds apply to the order subtotal (products only). Estimated times are working days after dispatch.
Cash on delivery Where cash on delivery is offered, your order is confirmed without any online payment. Please have the exact amount shown in your confirmation email ready when your parcel arrives. We may contact you by phone or WhatsApp to confirm delivery before dispatch.
Paying with PayPal When you pay with PayPal, your order is only confirmed once PayPal has confirmed the payment. All amounts are charged in pounds sterling (GBP); prices shown in other currencies are approximate conversions for guidance.
Changing or cancelling an order Contact us as soon as possible. Orders that have not been dispatched can be changed or cancelled.
Your 14-day right to cancel If you are a consumer, you can cancel an online purchase within 14 days of receiving your goods without giving a reason (Consumer Contracts Regulations 2013). Tell us by email, then send the items back unused within 14 days. We refund the price of the goods and the standard delivery cost within 14 days of receiving them back (or proof that you have sent them). Unless an item is faulty, the cost of returning it is yours.
- Sealed cosmetics and oils cannot be returned once the seal is broken, for hygiene reasons.
- Items made or altered to your specification may not be returnable.
Faulty or damaged items Please contact us with a photo as soon as you notice a problem. Under the Consumer Rights Act 2015 you are entitled to a refund, repair or replacement for faulty goods.
Contact Email or WhatsApp us using the details on our contact page, quoting your order reference (for example UKM-ABC123).
This page explains how our shop works. If anything is unclear, please contact us.